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The Patient Portal

The IWS patient portal is a secure, online web site where you can access your health information electronically 24 hours a day, 7 days a week.

Access the Portal (Practice Code IDDBDD)

Patient Portal FAQs

Using the Patient Portal

You can use the patient portal to:

  • Join telehealth appointments
  • Answer assigned questionnaires
  • Access patient education material
  • Receive alert reminders
  • View a summary of your medical and dental records
  • Retrieve test results
  • Communicate with your IWS Family Health provider by sending and
    receiving messages

It is recommended you download the Healow app on Google Play or the App Store.

Links to download the app on your device can be found here.

NOTE: Do not use the portal for medical emergencies, if you are having a medical emergency, please dial 911. If you are not feeling well and would like to speak with someone on your care team, please call (773) 782 – 2800.

The patient portal can only be accessed by patients of IWS Family Health upon being web enabled. To complete this process, you must have a valid email address. Please call 773-782-2800 and ask our call center staff to web-enable you.

Yes, you can be assigned as a proxy to a child, spouse, or parent’s patient portal account. This needs to be done at the time of your visit as both the patient and proxy need to provide consent.

You can register for the patient portal via the following methods:

  1. To complete this process, you must have a valid email address. At the time of check-in, let the patient support staff know that you would like to be web-enabled for the patient portal. Once they enter your email information  and enable you for the portal, you will then receive an email with your assigned username and instructions on how to access the portal itself.
    1. It is recommended you download the Healow app on Google Play or the App Store. Links to download the app on your device can be found here.
  2. To complete this process, you must have a valid email address. Please call 773-782-2800 and ask our call center staff to web-enable you for the patient portal. You will then receive an email with your assigned username and
    instructions on how to access the portal itself.
    1. It is recommended you download the Healow app on Google Play or the App Store. Links to download the app on your device can be found here.
  3. Stop by our Portal Palooza events happening every Friday from 1-2PM in our Community Room. First-time access and troubleshooting assistance will be provided by our staff.

Need to register for the Patient Portal?

You can register for the patient portal via the following methods:

  1. To complete this process, you must have a valid email address. At the time of check-in, let the patient support staff know that you would like to be web-enabled for the patient portal. Once they enter your email information  and enable you for the portal, you will then receive an email with your assigned username and instructions on how to access the portal itself.
    1. It is recommended you download the Healow app on Google Play or the App Store. Links to download the app on your device can be found here.
  2. To complete this process, you must have a valid email address. Please call 773-782-2800 and ask our call center staff to web-enable you for the patient portal. You will then receive an email with your assigned username and
    instructions on how to access the portal itself.
    1. It is recommended you download the Healow app on Google Play or the App Store. Links to download the app on your device can be found here.
  3. Call 773-782-5050 for help on setting up your account. Leave a voicemail with a good callback number if you don’t receive an answer. 

Is my personal health information safe?

Yes, your personal health information is completely safe and secure. You must log in to view your personal health information, and you are the only person with the password to your account.

This feature is currently not available but is coming soon! For now, to request an appointment please call (773) 782–2800.

To change or cancel an appointment, please call (773) 782–2800.

You can find a summary of your medications, pharmacies, allergies, immunizations, lab results, and health conditions on the Patient Portal.

Information available to your patient portal can include the following:

  • Medications
  • Allergies
  • Problem list
  • Health tracker
  • Lab results

Please Note:

It is extremely important that you keep your username and password in a secure location and to keep your username or password completely confidential. Please do not share your username or password with anyone. Your username and password are specific to you and your secure account on the portal. It is your responsibility to keep your username and password secure. Please change your username or password if you feel that someone else may have access to your personal patient portal account.

Your Practice Code is: IDDBDD

Patient Rights and Responsibilities

Patients Rights

Patients Responsibilities

About Us

IWS Family Health provides healthcare services, education, and support to children and families in the Chicagoland area.

Call us +1 (773) 782-2800

IWS Family Health provides healthcare services, education, and support to children and families in the Chicagoland area.

Call us +1 (773) 782-2800

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Join The Team

IWS Family Health is a 501(c)3 Charitable Organization (Tax ID #: 36-2167752). IWS Family Health is a Federally-Qualified Health Center (FQHC) Look-Alike and a member of the Illinois Primary Healthcare Association (IPHCA) and the National Association of Community Health Centers (NACHC).

Dr. Tara Ioffe

Family Practice

Dr. Tara Ioffe is a dedicated and compassionate Board-Certified Family Medicine physician with a strong commitment to providing excellent care to her patients. She obtained her medical degree from Avalon University in Curacao and went on to complete her Family Medicine Residency at the University of Oklahoma. She has worked at the University of Chicago and most recently NorthShore University. She has since returned to Chicago and is thrilled to join the IWS Family Health team in 2023, where she will continue to provide excellent care to her patients.

Throughout her career, Dr. Ioffe has gained experience in diverse medical fields, such as immediate and urgent care medicine while working at NorthShore Immediate Care. She did clinical research at the University of Chicago. Dr. Ioffe strives to foster a secure and inclusive environment for all her patients. She believes in an integrated approach to medicine, dedicating her time to understand each patient’s unique needs.

During her leisure time, Dr. Ioffe indulges in reading a variety of books for pleasure, plays boardgames, and loves to explore Chicago with her spouse and young child.